Innovation outcomes are vastly improved when technology accelerates your potential opportunities and reduces risk. Artificial Intelligence and Machine Learning are quickly changing the game.
Cresta – uses AI to turn sales and service agents into experts on day one.
Cresta has codified the psychology, behaviour, and language that top contact centre people use to achieve high performing outcomes.
Cresta re-distributes this knowledge to every agent in real-time, effectively turning every agent into an immediate expert.
- 100% Visibility: into every conversation and evaluates every conversation against key behaviours and criteria.
- Better Coaching: Managers can quickly review team performance, identify coachable moments, and activate coaching tips for teams and individual agents.
- The results increased consistency of performance and a lift in outcomes.
The business was started in 2017 and raised $80M 2 months ago.
Tractable – develops artificial intelligence systems for accidents and disasters and recovery for the insurance industry.
Its AI solutions process over $2B a year in vehicle repairs and have been deployed by insurers across Europe, North America, and Asia, helping households recover from accidents faster.
Tractable decreases cost and increase customer satisfaction. It works by plugging in satellite, drone and drive-by vision to assess property risks without on-site inspections. It reduces the costs to process claims and has a higher accuracy of the cost to replace or repair.
Founded in 2014, it raised $80 million two months ago.
Bloomreach -The World’s #1 Commerce Experience Cloud for Engagement.
A customer data led platform focussed on engaging, consistent, and tailor-made customer journeys. Today customer journeys are Disconnected, preventing business growth. The gaps result in customers who take their business elsewhere, no matter how hard you try to retain them. Bloomreach solves customer acquisition.
Bloomreach raised $175M three months ago with a valuation of $2.2B
Placer.ai – uses mobility data – people moving about who have mobile phones – the platform captures the aggregate changes in movement to provide unprecedented insights for those wishing to choose between which retail stores to lease, where best to build a shopping centre, how a business is performing relative to its competitors.
All are completed at speed, affordable and highly accurate.
They raised $100M in January 2022 with a $1.0B valuation.
AiFi – provides Amazon Go-like technology to the rest of the retail market. How it works: swipe your mobile phone with a credit card connected to enter the shop.
Leave with the products without having to scan and process your purchases. Just walk out.
AiFi has a 99% accuracy, a significant drop in human costs, and increased customer satisfaction – time saved.
Aifi raised $65 million on March 22
Wizard – is powering the future of commerce through conversation.
Full-service, B2B solution empowers brands to sell, market and engage their customers directly via text.
Wizard has the support of entrepreneur Marc Lore with a $50M Series A capital raising.
It started in 2021 and has yet to have a website – raising $50m is a good start.
Every industry is changing: it’s a global phenomenon.
The best businesses of all sizes and industries in every country are reinventing themselves.
Social Influencing and Selling (#socialselling) – is where your ideal potential buyers walk towards your business rather than your business chasing them.
It is ethical selling – Pro-tip – if your growth strategy relies on hounding and chasing, sequenced repetitions, and an over-reliance on paid visual advertising, persuasion rather than participation now, none of these steps work – the ROI has gone.
ATTENTION is now the most valuable asset today in the world.
We deliver more attention, influence and engagement with your perfect buyers so you sell more.
We guarantee 8x more social media posts than you are getting today – find a lower price we will beat it by 15%.
ACCELERATE – provides a monthly subscription social media publishing + strategy service.
If you have read this far, thank you for your attention. It means a lot. I hope this helped you even a little bit in better making sense of this topic. If so please share it with a friend who might also benefit from it.
Thanks for reading,
David
