Business success starts with delivering results – faster, better, simpler and cheaper.
This is a story of how two start-ups are winning.
Jorge Penalva, Borja González and Enrique Fueyo Ramírez – built – Lang.ai – which turns customer conversations into increased customer loyalty and future profitability – It adds 5x the productivity of a full-time agent in less than a week,
Great customer service equals the speed of time for customer solutions.
The market problems
- customers are frustrated with automated responses, bots, and a lack of human foresight,
- an inability of the front line to solve customer problems,
- overseas call centres are not delivering ROI,
- costs are going through the roof,
- opportunities to build customer loyalty and service are lost,
- one-touch solutions are not building customer relationships,
- many businesses – fail to understand their customers – what’s frustrating them – why are they returning with the same problems – why are they not buying?
The opportunity – to understand and translate big data that delivers insights into
- High-quality interactions that drive new revenue and lifetime value,
- allows non-technical decision makers with a source of truth,
New financial supporters
Lang.ai has raised $10.5M USD – Series A – led by Nava Ventures, with participation from a number of investors.
- Oceans Ventures,
- Forum,
- Flexport Fund,
- Mike Murchison (CEO of Ada),
- Joaquim Lecha (CEO of Typeform),
- Javier Mata (CEO of Yalo),
Lang.ai has differentiated itself
- AI system – specialises – in retail, food services, and healthcare
- Recognises industry jargon and adapts,
- It’s fast – data insights within days of installation – no-code platform,
- Re-models your data to capture the key insights,
What does success look like?
Lang.ai Annual recurring revenue — grew 11x in the last five quarters preceding Series A fundraising.
Habu.com – is an innovator in data clean room software – accelerates clients’ new product innovation, improves their operations, and lifts their customer success,
What does Habu.com do?
- there is a cloud data revolution occurring – where you lift a client’s data into the cloud – search and remodel it to find new efficiencies,
- this allows safe data collaboration with a wide range of business partners,
- it’s secure and easy to unlock without compromising privacy and control,
- If you’re a marketing director, a chief data analyst, or the head of digital revenue, you need clarity and a source of truth to make better decisions,
The Opportunities
New decisions by Facebook, Google, and Amazon, and privacy regulations across the globe, have changed the game for data-driven marketers.
Funding
- secured $25 million in Series B funding led by Wing Venture Capital. Snowflake Ventures
Enterprise Clients
- Disney and L’Oreal are two examples of their client base.
How is your business building growth with better insights?
It is time to ACCELERATE communities of PASSIONATE NEW BUYERS by fuelling and facilitating their insatiable hunger for authentic content and conversations – so your business captures enormous attention and engagement – influence and sell more.
Now the most valuable asset in the world today is attention.
The FASTEST growing businesses have one thing in common they get more attention on multiple social media platforms – every day.
- They get more attention first
- Next More engagement
- Influence and Sell More.
Our business reflects the human truth: we are a social and human-first digital agency built on strategic narrative and pitch across platforms.
We accelerate powerful buyer insights gained through micro-content that ultimately influences actual business results.
Your ideal buyer truth is our lifeblood – we are loyal to it, defend it and accelerate it.
There is no longer a single, generic message served to a mass audience – now drive buyer attention and revenue growth by speaking specifically and differently based on who they are, by listening and understanding more.
If you have read this far, thank you for your attention.
It means a lot. I hope this helped you even a little bit in better making sense of this topic. If so, please, share it with a friend who might also benefit from it.
Thanks for reading,
David
